A book looks at how brands go about perpetuating their existence in admiring hearts and minds
Engaging customers is one of the biggest concerns in marketing practice today. How can a brand become a part of consumers’ lives without being an intrusion is a question marketers grapple with. All the more so at a time when various surveys reveal that brand loyalty is dying. The one constant — well, almost, may be a community of diehard fans, and this is a situation marketers would do well to cultivate.